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  • 9-1-1 Education
  • What is 9-1-1?

    9-1-1 is an emergency telephone number used to call the Sheriff, Police, Fire Department or Ambulance.

    All 9-1-1 calls from home phones, payphones, and cell phones are free of charge.

    When do I call 9-1-1?

    Only in a life threatening emergency. 9-1-1 is for emergencies only. An emergency is any serious incident where an officer, fire fighter, or emergency medical help is needed right away.

    What if I am not sure if it is an emergency?

    If you don't know, just dial 9-1-1. The operator is trained to determine if it is an emergency or not.

    What if I dial 9-1-1 by mistake?

    If you dial 9-1-1 by mistake don't hang up. Let it ring and let the operator know it was a mistake. Operators will call back all 911 Hangup calls. It is the Sheriff's Office Policy to send an officer to all 911 Hangup calls.

    When calling 9-1-1 try your best to stay calm.

    Staying calm can be very difficult in an emergency but it is important that you stay calm. It is important that you stay as calm as possible so you can answer the questions the 9-1-1 operator will be asking. The 9-1-1 operator is trained to ask specific questions in order to get first responders to you quickly.

    What information will I need when I call 9-1-1?

    The operator will need your address, name, and telephone number first. The operator will then need to know what is wrong. Make sure you know your address or where the emergency assistance is needed. Especially if you are calling from a cell phone. Cell phones are not tied to a specific address or location. Knowing your location is essential so emergency responders can find you. If you dont know the address, look around you for any landmarks. The operators are trained to ask specific questions when you dial 9-1-1 so they can determine where emergency responders are needed. Do not hang up until the operator tells you it is ok to hang up, they may have more questions.

    When not to dial 9-1-1.

    Don't dial 9-1-1 as a joke. Don't dial 9-1-1 to ask for a telephone number or for information. Someone that has a real emergency may need the operators help right away. Don't dial 9-1-1 just to see if 9-1-1 is working or to set it as a speed dial.

    Should I educate my kids about 9-1-1?

    Yes, Parents should educate children about 9-1-1 use. It is important they know how and when to dial 9-1-1.

    When I dial 9-1-1 Will they ask me for my citizenship?

    NO! The 9-1-1 operator will never ask anyone for their citizenship. Our priority is to help anyone who requires our services regardless of their citizenship.
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